ITIL® 4 Strategist: Direct, Plan and Improve is one of the intermediate-level ITIL 4 modules that provides individuals with the knowledge and skills necessary to plan and implement effective enhancements within an IT service organisation. This module is intended for IT specialists involved in IT service management, continuous development, and organisational change. This module equips IT professionals with the knowledge and skills necessary to implement strategic enhancements within an IT service organisation. It enables individuals to identify opportunities, manage risks, plan for effective governance, and cultivate a culture of continuous improvement to improve IT services and business outcomes.