ITIL® 4 Specialist: Create, Deliver and Support module expands service management activities to create, deliver and support IT-enabled products and services. This module focuses on development and service management’s cultural and team management aspects. It provides an overview of the tools and technologies that support service management; and illustrates how to incorporate management practices into end-to-end value streams. This module aims to provide knowledge of service quality and improvement methods to ITIL  practitioners. This module addresses fundamental service management activities and extends the current  ITIL scope to include service creation.