The ITIL® 4 Specialist: Business Relationship Management (BRM) module emphasises the significance of establishing and maintaining solid relationships between IT service providers and their clients. This module explains how to establish effective business relationship management practises in order to better comprehend customer requirements, align IT services with business objectives, and drive value creation. This module equips professionals with the knowledge and skills required to effectively engage with customers, comprehend their requirements, and align IT services to deliver value. It emphasises the significance of establishing solid relationships and collaborative partnerships between IT service providers and their customers in order to fuel business success.