If you enroll in our three-day virtual training course for the ITIL® 4 Specialist: Plan, Implement & Control (PIC) certification, you'll be guided by expert instructors with extensive experience in IT Service Management (ITSM). The course covers all the key concepts and knowledge areas needed to confidently pass the exam. You'll also receive access to official ITIL® 4 PIC guidance in eBook format and sample exam papers to help you prepare thoroughly before taking the proctored exam.

The ITIL® 4 Specialist: Plan, Implement & Control (PIC) exam is a proctored test lasting 90 minutes and includes 60 multiple-choice questions. To pass, you'll need a score of at least 65%, which means answering 39 questions correctly. While the exam can be challenging, our training at Purple Griffon is designed to make the preparation process smooth and effective, giving you the best chance of success.