If you're beginning your career in IT service management, working in a role that supports IT service delivery, or simply need to understand how IT services are managed according to global standards, the ISO 20000 Foundation certification is a great fit. It offers a solid foundation of knowledge that is applicable across different IT roles and industries, helping you to gain a fundamental understanding of IT service management principles.

Unlike other certifications that may focus on specific technologies or delve deeply into individual ITIL processes, ISO 20000 Foundation offers a more comprehensive view of the management system framework for IT services. It focuses on the "what" and "why" of IT service management (ITSM) requirements, providing a broader context for how processes and technologies should be managed to meet organizational objectives and enhance customer satisfaction.